A well supported Maximo System means maximum business efficiency. Many end-users struggle daily with Maximo support issues and technical problems. To help achieve this, Ludan’s dedicated support team offers a variety of Maximo support services to meet your every need. Whether you require technical support, system administration or application support we can tailor our package to suit you.
IBM Authorized Level I Support
ludan is authorized by IBM to provide Level I Support, with IBM providing Level II and III support to all Maximo clients.
Under this support model, our certified team directly provide core product and customization support. If we encounter an issue with the Maximo product, we will register calls with IBM on your behalf to reach a solution.
IBM software licenses include the first year’s maintenance (described as ‘Software Subscription and Support’). Annual maintenance entitles the customer to telephone support during normal office hours for defects and for advice and guidance. For Severity 1 problems, IBM provides 24 × 7
IBM Authorized Level I Support
Post Go-Live Maximo support is provided by our dedicated offsite support team.
From Go-Live, our team can fix any defects or bugs that are found. Some Clients also like to retain an onsite presence for a number of months after Go-Live to provide immediate support for any unexpected issues, while their own support staff gain more experience and confidence.